Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Four Seasons reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter. NOTE: In the event that the customer decides that the reserved vehicle model is too large, Four Seasons may offer a smaller vehicle if available. Four Seasons will not charge for the vehicle exchange however no refunds will be given for the price difference between categories
- Until 46 days prior to departure: 15% of nightly rental rate
- 31 to 45 days prior to departure: 25% of nightly rental rate
- 15 to 30 days prior to departure: 85% of nightly rental rate
- 0 to 14 days prior to departure: 100% of of all rental charges, no refunds
- First change: CA$ 50
- Any time after the first: CA$ 80 each
- Bookings are not transferrable to other customers
All changes and cancellation charges are subject to taxes. In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees. The cancellation fee applied will be based on the originally requested travel dates.
Four Seasons shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of CA$ 40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Four Seasons staff will result in a CA$ 25 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that “Northern Travelers” wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in. Smoking is not allowed in any of our vehicles. Four Seasons reserves the right to charge an additional cleaning fee of CA$ 250.00 if a vehicle returns smelling of smoke.
Departure and Return
Vehicles can be collected at our rental stations between 08:30 AM and 3:00 PM. Shuttle Transfers are available until 1:00 PM. Please note that we do not allow departures on the same day when arriving on a flight where total flight time exceeds 6 hours (including connecting flights). It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance. Return time is between 8:30 AM and 11:30 AM, inspection ready.
Drivers License requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license (IDP, see below) is recommended but is only valid in combination with the national driver’s license.
International Driving Permit: the IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Four Seasons does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Four Seasons does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.
Four Seasons RV Rentals will not offer any refunds for rentals returned prior to the arranged drop off date.
All charges are subject to a final audit. If renter is overcharged or undercharged the renter will pay the corrected amount or receive a refund.
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
Use of rental vehicles for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Attendance of the Burning Man Festival with our vehicles is not allowed. Failure to comply with this restriction will result in a penalty of a minimum of $5,000.-.
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted. FOUR SEASONS RV is not obligated to deliver C-Large or C-XLarge motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska in case of a vehicle exchange due to damage or breakdown.
Payments by Clients
Four Seasons RV Rentals will accept the following methods of payment for additional charges paid directly by the renter: Visa • MasterCard • American Express • Canadian dollars • Debit Card
Pets – dogs only
On request only. A charge of CA$ 100 per dog will apply.
Proof Read Brochure Pages
Four Seasons will proof read the brochure pages pertaining to our product; however, Four Seasons does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, andaccepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Refund / Repairs / Loss of use
All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and such malfunctions do not warrant a vehicle exchange, however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded. No reimbursements will be given for loss of use due to lost time resulting from accidents, damages or breakdowns or for subsequent expenses as a result thereof (including but not limited to: prebooked campsite fees, event fees, rebooking fees, ferry expenses etc.).
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Right to refuse service
Fraserway RV LP dba Four Seasons RV Rentals reserves the right to refuse service.
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.
Third Party Insurance Coverage
The renter must examine his or her personal insurance policies or coverage that may duplicate the protection offered through our CDR/CDW. If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Four Seasons Rentals will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.
Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Four Seasons will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Four Seasons reserves the right to charge an administration fee of up to CA$ 25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Four Seasons of any potential toll charges or fines upon drop off to avoid the administration fee.
Four Seasons RV Rentals offers transfers to/from international airports and hotels in the vicinity of the airports. Please ask for transfer fees.